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Hardware Support

Keeping your cinema equipment running smoothly

Arts Alliance Media's Network Operations Centre (NOC) works directly with cinemas and cinema integrators to not only support cinema equipment, but also remotely monitor projectors, servers and more.

Our Technical Service Desk is the first point of contact, and the team is staffed with hardware experts and ex-projectionists, so when you call you know you'll be talking to someone who understands your issues.   

For customers in the UK, our UK Cinema Services team offers packages for proactive maintenance, new installations and field engineering.

If you have a Priority 1 issue that needs urgent attention, please call us on +44 (0)333 241 6908

Our Hardware Support Services

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Technical Service Desk

Whether by phone or email, our Technical Service Desk is available to help from 7am - 11pm (UK time), 365 days a year

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Remote Monitoring And Intervention

Monitoring of your equipment from our Network Operations Centre, where alerts can be configured to warn of any problems

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Preventative Maintenance Visits

Coordination of visits by AAM staff or local integration partners for routine servicing