How we make sure your solutions are always right for your cinemas

AAM Consultancy & installations

Consultancy & installations

AAM Monitoring & maintenance

Monitoring & maintenance

AAM Ongoing support

Ongoing support

Our expert engineers will analyse your current setup and processes, tailor a solution for your cinemas, and configure it to your exact specifications. Once you are set up, our Professional Services team will work with your team to adapt their operations for the most efficiency.

And our in-house Network Operations Centre (NOC) is available 365 days a year to conduct remote health checks on your hardware and software, arrange engineer visits, and help resolve any issues. 

Technical support

Keeping your cinemas running smoothly 365 days a year

Keeping your cinemas running smoothly 365 days a year

Contact our team of support engineers, online or on the phone, between 7am and 11pm (UK time), 365 days a year. Our seasoned ex-projectionists and experienced technical support engineers will help resolve any problems you have with your hardware or software.

Remote monitoring and intervention

Remote monitoring and intervention

Our in-house Network Operations Centre (NOC) can monitor your cinema’s equipment remotely, and configure alerts that will warn you to any upcoming problems.

Preventative maintenance

Preventative maintenance

We can coordinate visits by our field engineers in the UK or local integration partners worldwide for routine equipment servicing, emergency repairs, and to consult on installations.

Read more about our UK cinema service

Managed upgrades

Managed upgrades

When you buy AAM software today, you gain access to tomorrow’s world leading solutions. That’s because we are dedicated to continually improving our software with new features and integrations. When they’re ready, we’ll install them for you, at a time that works for you.

6 ways training can help your cinema

6 ways training can help your cinema article header

Find out how embedding training into your daily operations can help your cinema minimise errors, improve efficiency, and boost sales. 

Read on

Digital cinema glossary

Digital cinema glossary header

Digital cinema is so full of acronyms and terms from the film, IT, and A/V industries that they can easily overwhelm new staff. Give them a head start using our glossary, which includes all of the terms and the context behind them.

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An Introduction to Digital Cinema 

An introduction to digital cinema course header

This email course is packed with photos and diagrams, and designed specifically to welcome new staff members into the cinema industry, and give anyone who is interested a taste of how the industry works and why. 

Read on

The timeline to optimising your cinema

Technical evaluation

1. Technical evaluation

Our engineers will spend time with you understanding your business goals, then analyse your estate to confirm how you can achieve them.

Software installation

2. Software installation

Your dedicated project manager will work with you to create and manage a bespoke implementation plan, to ensure your software is deployed across your estate to your timescales. When you’re ready to go live, they can roll out your new software solutions remotely, or even travel to you - anywhere in the world.

 Custom training

3. Custom training

We’ll make your team comfortable with their new tools from day one. Our customisable training programmes are available to fully train your teams online, remotely, or in-person. Our market-leading online training portal puts a world of resources a click away – video lessons, searchable glossaries, detailed how-to guides, and full documentation for all of our software solutions are available whenever you need them.

Ongoing support

4. Ongoing support

Once operational, our experienced technical support desk is available every day to help you with any issues and ensure your screens are always up and running. As well as product experts, many of them are ex-projectionists themselves, so they will offer the solutions that work when you need them most.

Guaranteeing success

5. Guaranteeing success

Throughout your entire time with AAM, you will have an advocate through your Customer Success Manager. If you have any questions, concerns, or requests, they will be there to help you at every stage. They will share their extensive experience of the worldwide cinema industry to provide you with guidance on how to unlock the full potential of your solutions.