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Arts Alliance Media Support

Helping you get the most out of your cinema equipment

Making a success of your cinema software means having a trusted partner who can help you through all the steps of the process, from deciding on the right products, through to a bespoke deployment plan and comprehensive training for your staff. 

For new customers, our support services for your cinema equipment and software are here to help onboard you quickly so you can start seeing real benefits. 

And if you're already a customer, we're here to help fix any problems quickly so you can keep your cinemas running and your customers happy.

Our Technical Service Desk is open 365 days a year, and can be contacted by sending an email to

Our Support Services


Hardware Support 

Our team of support engineers, many of whom are ex-projectionists, are available to help solve any problems you have with your projectors or servers. 
Read more about Hardware Support >>


Software Support

If you have any questions about your AAM software products, our Technical Service Desk are available to help. Contactable by email or by phone, they can remotely access sofware to investigate issues, and can escalate to our in-house software development team if necessary.
Read more about Software Support >>



When you buy AAM cinema software, you also get access to a wide range of training, both in-person and online, as well as ongoing access to our AAM Academy Training Portal.
Read more about Training >>



AAM customers can access documentation for all of their products, including release notes and user manuals in multiple languages, through our DocStation.
Read more about our DocStation >>


UK Cinema Services

For cinemas in the UK, our UK Cinema Services team can advise on a range of cinema hardware, as well as offering comprehensive maintenance and support packages.
Read more about UK Cinema Services >>