Installation, Maintenance and Support

• AAM’s engineers carry out detailed site surveys and produce integration reports with recommendations on  alterations to accommodate digital cinema equipment.
• AAM receives equipment at its operations centre for pre-build, set up and testing prior to delivery to the cinema.
• Onsite installation is reduced to a single day with one engineer, keeping screen downtime to a minimum.
• We have unparalleled support services available, including a 24/7 telephone hotline, remote diagnostics via our Network Operations Centre (NOC), on site call outs by a trained engineer and preventative maintenance visits.
• During office hours, 2nd line technical support is provided by AAM technicians based in Kensington, and out of hours support is provided by on-call AAM Engineers.
• All equipment can be administered and controlled through the NOC, allowing 90% of issues to be resolved remotely, and software to be kept up to date between maintenance visits. The systems are all monitored continuously, and automated email alerts are generated when fault conditions arise. The NOC provides early warning of imminent problems, enabling maintenance to be scheduled before a fault develops.