NOC Tools

Network Monitoring System

AAM’s Monitoring & Service Desk systems provide centralised equipment monitoring and issue resolution for your cinema operation.

Equipment Monitoring

Monitor your deployed equipment 24/7 to check its health and integrity; flexible notification mechanism can alert for virtually any event.

High Resilience

Performance and health data is collected even when network connectivity is down using local cinema monitoring agents.

Reporting

View the 20 most recent issues via the dashboard, view and drill down to analyze data, issues can be grouped by type (e.g. make/model, circuit, and cinema). Monitoring System integrates with the AAM VPF Manager to apply new updates to the Asset Register for deployment reporting.

Service Desk

Using the Service Desk tickets can be raised, assigned and resolved by the support team/local integrator.

Simplicity

Tickets can be raised via email, AAM TMS, Monitoring System and automated IVR Hotline. Qualification of tickets using pre-defined problem categories based on equipment models provides accurate reporting.

SLA

Tickets when created are automatically assigned an SLA configured for different operating levels. Tickets are automatically escalated via email/SMS and have a full audit trail.